Refund policy
We want you to love your lovelylemon purchase. If for any reason you are not fully satisfied, please review our return policy below.
1. Eligibility for Returns
- Returns are accepted within 14 days of the delivery date.
- Items must be unworn, unused, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required for all returns.
2. Non-Returnable Items
- The following items cannot be returned:
- Custom or personalized pieces
- Sale or clearance items
- Gift cards
3. Condition of Returned Items
- Jewelry must be returned in the same condition you received it.
- Items that show signs of wear, damage, or alteration will not be accepted.
- For hygiene reasons, earrings must be unworn to qualify for a return.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method. Please allow 5–10 business days for your bank to post the refund.
5. Exchanges
- At this time, we do not offer direct exchanges. If you would like a different item, please return your original item (if eligible) and place a new order.
6. Shipping Costs
- Customers are responsible for return shipping costs unless the item arrived damaged or defective.
- We recommend using a trackable shipping service, as lovelylemon is not responsible for lost return packages.
7. Product Care Disclaimer
- All of our jewelry is crafted with care and designed for long-lasting wear. However, lovelylemon is not responsible for tarnishing, discoloration, or damage that occurs after purchase.
- Tarnishing may occur naturally over time due to exposure to air, water, moisture, skin oils, or chemicals (such as lotions, perfumes, and cleaning products).
- Please follow our Jewelry Care Guide to keep your pieces looking their best.
8. Questions?
- If you have any questions about your order or our return process, please contact us at lovelylemonjewelry@gmail.com